The "Postal Repair" service is not provided by a courier company for the following reason:
- If the device's battery is swollen or damaged, or if the device is bent due to a mechanical shock. In this case, contact our customer support.
This service is not intended for use by children under 18 years of age. If you are under 18 and interested in making an application, ask your parent or legal guardian to make the application on your behalf.

You can request the service via offical website. The service can also be ordered by email or hotline at our Honor customer support number 0431667887.

You may contact our customer careline for pickup coverage 0431667887.

It will take around 3 working days for arrange pickup.

No. Our service center will be deliver/courier back your device to you, once the repairing is done.

Nope. Customers need to prepare the packing material by themselves.

All data may be deleted from the device during the repair process, so please back up your data and restore the factory settings.

The repair, taking into account the delivery time to the service center and back, will take approximately 7 working days, depending on the types of defect and the availability of spare parts.

If you want to find out the status of the repair, please contact our customer line, by phone at 0431667887.

We recommend that you pack the device properly to prevent mechanical damage during transport. For example, the original box in which you purchased the device is suitable. If the original box is lost, use another suitable box and filler (bubble wrap, newspaper, etc.).

Before sending the device for repair, remove any accessories that are not included in the original packaging of the device. These are mainly protective glasses and covers or foils on the display.